Smart Luck Frequently Asked Questions

Welcome to the Smart Luck FAQ page. We have listed the questions we are most commonly asked and their answers below. Please check to see if your question is here before you contact us. This will save both your time and ours as you will still be directed to this page if you ask us a question answered here. Thank you.

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Product Information FAQS

What to Buy

Q 100: What lotto products should I buy for the game I play?
Q 101: Do you have any lottery products that will work for pick-3 or pick-4 digit games?
Q 104: Which Advantage Plus should I buy?
Q 105: Is Advantage Plus all I need to do everything, including wheeling?
Q 110: Should I buy the Full Wheel Generator Plus?
Q 116: Should I buy a wheeling book or the lotto wheel software?
Q 120: Can I buy a copy of State Lotteries: How to Get in It and How to Win It?
Q 121: Should I buy a Balanced Wheel® program or Filtering Full Wheel Generator?
Q 212: What is a flash drive and do I need one?

Strategy Product Information Questions

Q 102: Can you give me some free strategy advice on how to win the lotto game I play?
Q 126: Do you have any audio or video tutorials available?
Q 103: Why isn't my country listed in Advantage Plus? Can you add it?
Q 122: What are your Lottery Advantage Charts?

Wheeling Product Information Questions

Q 113: What are Balanced Wheels®?
Q 114: How does wheeling with Powerball work?
Q 118: What does minimum win guarantee mean?
Q 130: Are filters available with the Balanced Wheel® programs?
Q 111: If the Full Wheel Generator Plus costs less than the other wheeling software, why do you say it's more expensive to wheel with it?
Q 112: Does the Full Wheel Generator Plus have Balanced Wheels®?
Q 115: What free book do I get with purchase of a wheel program?
Q 117: Do you offer ticket printing software?
Q 123: Do you have any more Balanced Wheels® than those in the books and software?
Q 407: Why does the wheeling software say I can only wheel up to a certain number when the lottery I play has a bigger number field than that?

Software Versions and System Requirements

Q 132: Do you offer trial versions of your software?
Q 108: Does your lotto software run on Windows XP, Vista, 7, Macintosh, Phones, or Tablets?
Q 109: When are you going to have a Windows version of the programs?
Q 106: Do you have newer versions of the lottery programs than what I have?
Q 107: Can I get another copy of my program, a newer version, or an update or upgrade?
Q 209: What is your flash drive current version special?

Ordering Information FAQS

Order Questions

Q 200: How can I place my order?
Q 214: How do I order online?
Q 201: Is it safe to order with your online checkout?
Q 203: How much do the books or software cost?
Q 204: What forms of payment do you accept?
Q 205: How much is shipping?
Q 206: How long will it take to get my order?
Q 208: What is your return policy?
Q 211: What are the media options I can get my software on?
Q 213: Do you accept Paypal?
Q 215: Can I download electronic versions of the books?

Online Ordering Errors or Problems

Q 207: Why haven't I received my download codes yet?
Q 216: Why won't my serial number work for ordering an upgrade?
Q 217: Why aren't the products I want saving to the cart?
Q 202: Why isn't my country listed in the drop down on the order form?
Q 210: Why do I get a warning about my email address?

Lottery Updater and History FAQS

Lottery Updater Errors and Problems

Q 301: Why can't I get the Lottery Updater to connect?
Q 302: Why does the Lottery Updater say my files are newer than yours?
Q 306: Why does Lottery Updater say there are no files to download?
Q 307: What do I do if Lottery Updater can't find my installation of Advantage Plus?
Q 308: Why did Lottery Updater stop working recently?
Q 309: What does the unable to locate usa.exe error mean?
Q 310: How do I fix the Lottery Updater error message about the GDIPLUS.DLL file?
Q 311: Why am I getting a "PUBLIC is not a valid integer" error in Lottery Updater?
Q 312: Why am I getting an "Error Code 0" error in Lottery Updater?
Q 313: Why am I getting a "404 Error" or message about being unable to download index of files in Lottery Updater?
Q 316: What is the Cannot Create File, Access Denied error in Lottery Updater?

Other History File Topics

Q 300: How do I update my lotto histories?
Q 303: What do I do if a new game has started or my game has changed?
Q 304: The lotto game I play isn't updating when I use the Lottery Updater. Why not?
Q 305: Why can I only see the Pennsylvania dead lotto when I open Advantage Plus?
Q 314: How can I find my state's Powerball or Mega Millions history file?
Q 315: How do I fix a missing or incorrect lotto drawing?
Q 317: Why does my history file show a date in the future/far past?
Q 318: Can you change how the Australia lotto game or other game files are set up?
Q 119: Why don't you track some of the keno games?
Q 319: How do I add/enter/modify drawings to update a file myself?
Q 320: How do I access or test-drive history files with the new Windows wheel programs?
Q 321: How do I find the Advantage Plus configuration file slhhttp.ini?

SLHEdit Topics

Q 322: How is the standard deviation calculated in SLHEdit?

Technical Support FAQS

Software Error Messages

Q 404: What is the 16-bit subsystem error I'm getting, and how can I fix it?
Q 406: Why won't the install codes I got work?
Q 412: Why am I getting the error message, "NTVDM CPU has encountered an illegal instruction"?
Q 416: Why am I getting a WLB Disk Error?
Q 418: How do I fix the error 0 running command installr.exe 5100.cfg install problem?
Q 427: What is the message that the publisher could not be verified?
Q 428: What is the range check error?
Q 431: Why does Companion Pairs chart give a memory error?
Q 432: What is the Advantage Plus configuration file is already in use error?
Q 435: How can I get the software to update when it shows an error for updating?
Q 438: What do I do about a virus warning when installing your program?

Other Problems with Software

Q 400: I get a black/weird screen when I run Advantage Plus. What do I do?
Q 402: Why can I only see the Pennsylvania dead lotto when I open Advantage Plus?
Q 403: Why can't I print?
Q 445: How do I print from DOSBox?
Q 409: Why does the screen look weird when I print?
Q 413: What do I do about a problem with the Flash Drive?
Q 414: How can I get Advantage Plus to run in 64-bit XP, Vista, or 7?
Q 424: Why doesn't the program run when I click the shortcut on my desktop?
Q 425: Why won't the F-keys work to access program options?
Q 429: Why doesn't Test Drive show results in Wheel Five Plus?
Q 436: How can I fix the screen freeze problem with my software?
Q 446: Why does Advantage Plus give me a blank screen when I run with DOSBox?

Installing and Running the Software

Q 405: How do I reinstall the programs?
Q 417: How do I download my purchased software?
Q 437: How do I get started using the programs?
Q 439: How can I run the DOS Wheel Plus programs again after I installed Wheel Gold?
Q 440: How do I install the Demo Mode of Wheel Gold?
Q 441: How do I install the flash drive on my computer?
Q 443: How do I use DOSBox to run Advantage Plus?
Q 421: How can I install XP-mode with Windows 7 Professional?
Q 426: How do I uninstall the programs?
Q 401: How do I run the program in a window instead of full screen or increase the size of the window?
Q 444: How do I increase the size of the window in DOSBox?
Q 410: How do I make the program run full screen on a Vista computer?
Q 408: Can I print/save/export my chart or wheel to a text, Word, or Excel file?
Q 447: How can I get my programs under different names to work together?

Using Advantage Plus Features

Q 125: Which charts should I use to pick my numbers?
Q 127: How do I strategize for just the bonus/power/mega number?
Q 128: How can I strategize for just one day of the week in my lotto game?
Q 415: How do I strategize with a new lotto game?
Q 124: Is there a limit to the number of lotto drawings in an slh file?
Q 129: What do the yellow and blue lines represent in the Hit Charts of Advantage Plus?
Q 131: What do the dd, @@, or ## symbols in Drawings Since Hit Chart stand for?
Q 419: Why do some draw numbers differ from the lottery's draw numbers?
Q 423: Can you further explain how to find Games Out in the Skips Due Bias Tracker Chart?
Q 430: Why are there more numbers when using Bonus Only than my game's bonus uses?
Q 433: How do the Smart Picks Chart Options work?
Q 434: How do I find the Skips Due Chart in Advantage Plus?

Using Wheel Program Features

Q 442: How do I use Wheel Gold?
Q 411: What order should I wheel my numbers in?
Q 420: Why are there too many or duplicate combinations in my wheel results?
Q 422: How can I change the pick-size or find power number wheels in my wheeling program?

Other FAQS

Q 500: I got an email saying that I won the lottery. Can you help me claim my prize?
Q 501: Is there any system that can be used for buying preprinted lottery tickets?
Q 502: Has anyone won the lottery using your products?
Q 503: Has Gail ever won a jackpot?
Q 504: Where can I find other Smart Luck users to discuss your products?
Q 505: Where can I buy lottery tickets?
Q 506: Where can I join a lotto pool?

FAQ Categories

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More Help

If you're confused about some of the lotto terminology we use, check out our Lotto Terms Glossary.
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