Smart Luck Frequently Asked Questions

Welcome to the Smart Luck FAQ page. We have listed the questions we are most commonly asked below. Please check to see if your question is here before you contact us. Thank you.

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PRODUCT INFORMATION FAQS

Q 100: What lotto products should I buy for the game I play?

Q 101: Do you have any lottery products that will work for pick-3 or pick-4 digit games?

Q 102: Can you give me some free strategy advice on how to win the lotto game I play?

Q 103: Why isn't my country listed in Advantage Plus? Can you add it?

Q 104: Which Advantage Plus should I buy?

Q 105: Is Advantage Plus all I need to do everything, including wheeling?

Q 106: Do you have newer versions of the lottery programs than what I have?

Q 107: Can I get another copy of my program, a newer version, or an update?

Q 108: Does your lotto software run on Windows XP or Vista?

Q 109: When are you going to have a Windows version of the programs?

Q 110: Should I buy the Full Wheel Generator?

Q 111: If the Full Wheel Generator costs less than the other wheeling software, why do you say it's more expensive to wheel with it?

Q 112: Does the Full Wheel Generator have Balanced Wheels®?

Q 113: What are Balanced Wheels®?

Q 114: How does wheeling with Powerball work?

Q 115: What free book do I get with purchase?

Q 116: Should I buy a wheeling book or the lotto wheel software?

Q 117: Do you offer ticket printing software?

Q 118: What does minimum win guarantee mean?

Q 119: Why don't you track some of the keno games?

ORDERING INFORMATION FAQS

Q 200: How can I place my order?

Q 201: Is it safe to order with your online order form?

Q 202: Why isn't my country listed in the drop down on the order form?

Q 203: How much do the books or software cost?

Q 204: What forms of payment do you accept?

Q 205: How much is shipping?

Q 206: How long will it take to get my order?

Q 207: Why haven't I received my download codes yet?

Q 208: What is your return policy?

Q 209: What is your flash drive current version special?

Q 210: Why do I get a warning about my email address?

Q 211: What are the media options I can get my software on?

Q 212: What is a flash drive and do I need one?

Q 213: Do you accept Paypal?

LOTTERY UPDATER AND HISTORY FAQS

Q 300: How do I update my lotto histories?

Q 301: Why can't I get the Lottery Updater to connect?

Q 302: Why does the Lottery Updater say my files are newer than yours?

Q 303: What do I do if a new game has started or my game has changed?

Q 304: The lotto game I play isn't updating when I use the Lottery Updater. Why not?

Q 305: Why can I only see the Pennsylvania dead lotto when I open Advantage Plus?

Q 306: Why does Lottery Updater say there are no files to download?

Q 307: What do I do if Lottery Updater can't find my installation of Advantage Plus?

Q 308: Why did Lottery Updater stop working recently?

Q 309: What does the unable to locate usa.exe error mean?

Q 310: How do I fix the Lottery Updater error message about the GDIPLUS.DLL file?

TECHNICAL SUPPORT FAQS

Q 400: I get a black/weird screen when I run Advantage Plus. What do I do?

Q 401: How do I run the program in a window instead of full screen?

Q 402: Why can I only see the Pennsylvania dead lotto when I open Advantage Plus?

Q 403: Why can't I print?

Q 404: What is the 16-bit subsystem error I'm getting, and how can I fix it?

Q 405: How do I reinstall the programs?

Q 406: Why won't the install codes I got work?

Q 407: Why does the wheeling software say I can only wheel up to a certain number when the lottery I play has a bigger number field than that?

Q 408: Can I print/save my wheel to a text file?

Q 409: Why does the screen look weird when I print?

Q 410: How do I make the program run full screen on a Vista computer?

Q 411: What order should I wheel my numbers in?

Q 412: Why am I getting the error message, "NTVDM CPU has encountered an illegal instruction"?

Q 413: What do I do about a problem with the Flash Drive?

Q 414: How can I get the programs to run in Vista 64-bit?

Q 415: How do I strategize with a new lotto game?

Q 416: Why am I getting a WLB Disk Error?

OTHER FAQS

Q 500: I got an email saying that I won the lottery. Can you help me claim my prize?

Q 501: Is there any system that can be used for buying preprinted lottery tickets?

Q 502: Has anyone won the lottery using your products?

Q 503: Has Gail ever won a jackpot?

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