Smart Luck Frequently Asked Questions

Welcome to the Smart Luck FAQ page. We have listed the questions we are most commonly asked and their answers below. Please check to see if your question is here before you contact us. Thank you.

Click on a question, and the answer will appear beneath it. Click the question a second time to remove the answer. At the bottom of each answer, there are buttons you can use to open the answer in a separate browser window or print the answer directly. Note: This page is viewed best when JavaScript is enabled.


Product Information FAQS

Q 100: What lotto products should I buy for the game I play?
Q 101: Do you have any lottery products that will work for pick-3 or pick-4 digit games?
Q 102: Can you give me some free strategy advice on how to win the lotto game I play?
Q 103: Why isn't my country listed in Advantage Plus? Can you add it?
Q 104: Which Advantage Plus should I buy?
Q 105: Is Advantage Plus all I need to do everything, including wheeling?
Q 106: Do you have newer versions of the lottery programs than what I have?
Q 107: Can I get another copy of my program, a newer version, or an update or upgrade?
Q 108: Does your lotto software run on Windows XP, Vista, 7 or Macintosh?
Q 109: When are you going to have a Windows version of the programs?
Q 110: Should I buy the Full Wheel Generator Plus?
Q 111: If the Full Wheel Generator Plus costs less than the other wheeling software, why do you say it's more expensive to wheel with it?
Q 112: Does the Full Wheel Generator Plus have Balanced Wheels®?
Q 113: What are Balanced Wheels®?
Q 114: How does wheeling with Powerball work?
Q 115: What free book do I get with purchase?
Q 116: Should I buy a wheeling book or the lotto wheel software?
Q 117: Do you offer ticket printing software?
Q 118: What does minimum win guarantee mean?
Q 119: Why don't you track some of the keno games?
Q 120: Can I buy a copy of State Lotteries: How to Get in It and How to Win It?
Q 121: Should I buy a Balanced Wheel® program or Filtering Full Wheel Generator?
Q 122: What are your Lottery Advantage Charts?
Q 123: Do you have any more Balanced Wheels® than those in the books and software?
Q 124: Is there a limit to the number of lotto drawings in an slh file?
Q 125: Which charts should I use to pick my numbers?
Q 126: Do you have any audio or video tutorials available?
Q 127: How do I strategize for just the bonus/power/mega number?
Q 128: How can I strategize for just one day of the week in my lotto game?
Q 129: What do the yellow and blue lines represent in the Hit Charts of Advantage Plus?
Q 130: Are filters available with the Balanced Wheel® programs?
Q 131: What do the dd, @@, or ## symbols in Drawings Since Hit Chart stand for?
Q 132: Do you offer trial versions of your software?

Ordering Information FAQS

Q 200: How can I place my order?
Q 201: Is it safe to order with your online checkout?
Q 202: Why isn't my country listed in the drop down on the order form?
Q 203: How much do the books or software cost?
Q 204: What forms of payment do you accept?
Q 205: How much is shipping?
Q 206: How long will it take to get my order?
Q 207: Why haven't I received my download codes yet?
Q 208: What is your return policy?
Q 209: What is your flash drive current version special?
Q 210: Why do I get a warning about my email address?
Q 211: What are the media options I can get my software on?
Q 212: What is a flash drive and do I need one?
Q 213: Do you accept Paypal?
Q 214: How do I order online?
Q 215: Can I download electronic versions of the books?
Q 216: Why won't my serial number work for ordering an upgrade?
Q 217: Why aren't the products I want saving to the cart?

Lottery Updater and History FAQS

Q 300: How do I update my lotto histories?
Q 301: Why can't I get the Lottery Updater to connect?
Q 302: Why does the Lottery Updater say my files are newer than yours?
Q 303: What do I do if a new game has started or my game has changed?
Q 304: The lotto game I play isn't updating when I use the Lottery Updater. Why not?
Q 305: Why can I only see the Pennsylvania dead lotto when I open Advantage Plus?
Q 306: Why does Lottery Updater say there are no files to download?
Q 307: What do I do if Lottery Updater can't find my installation of Advantage Plus?
Q 308: Why did Lottery Updater stop working recently?
Q 309: What does the unable to locate usa.exe error mean?
Q 310: How do I fix the Lottery Updater error message about the GDIPLUS.DLL file?
Q 311: Why am I getting a "PUBLIC is not a valid integer" error in Lottery Updater?
Q 312: Why am I getting an "Error Code 0" error in Lottery Updater?
Q 313: Why am I getting a "404 Error" or message about being unable to download index of files in Lottery Updater?
Q 314: How can I find my state's Powerball or Mega Millions history file?
Q 315: How do I fix a missing or incorrect lotto drawing?
Q 316: What is the Cannot Create File, Access Denied error in Lottery Updater?
Q 317: Why does my history file show a date in the future?
Q 318: Can you change how the Australia lotto game or other game files are set up?
Q 319: How do I enter/modify drawings to update a file myself?
Q 320: How do I access or test-drive history files with the new Windows wheel programs?

Technical Support FAQS

Q 400: I get a black/weird screen when I run Advantage Plus. What do I do?
Q 401: How do I run the program in a window instead of full screen or increase the size of the window?
Q 402: Why can I only see the Pennsylvania dead lotto when I open Advantage Plus?
Q 403: Why can't I print?
Q 404: What is the 16-bit subsystem error I'm getting, and how can I fix it?
Q 405: How do I reinstall the programs?
Q 406: Why won't the install codes I got work?
Q 407: Why does the wheeling software say I can only wheel up to a certain number when the lottery I play has a bigger number field than that?
Q 408: Can I print/save/export my wheel or chart to a text, Word, or Excel file?
Q 409: Why does the screen look weird when I print?
Q 410: How do I make the program run full screen on a Vista computer?
Q 411: What order should I wheel my numbers in?
Q 412: Why am I getting the error message, "NTVDM CPU has encountered an illegal instruction"?
Q 413: What do I do about a problem with the Flash Drive?
Q 414: How can I get Advantage Plus to run in 64-bit XP, Vista, or 7?
Q 415: How do I strategize with a new lotto game?
Q 416: Why am I getting a WLB Disk Error?
Q 417: How do I download my purchased software?
Q 418: How do I fix the error 0 running command installr.exe 5100.cfg install problem?
Q 419: Why do some draw numbers differ from the lottery's draw numbers?
Q 420: Why are there too many or duplicate combinations in my wheel results?
Q 421: How can I install XP-mode with Windows 7 Professional?
Q 422: How can I change the pick-size or find power number wheels in my wheeling program?
Q 423: Can you further explain how to find Games Out in the Skips Due Bias Tracker Chart?
Q 424: Why doesn't the program run when I click the shortcut on my desktop?
Q 425: Why won't the F-keys work to access program options?
Q 426: How do I uninstall the programs?
Q 427: What is the message that the publisher could not be verified?
Q 428: What is the range check error?
Q 429: Why doesn't Test Drive show results in Wheel Five Plus?
Q 430: Why are there more numbers when using Bonus Only than my game's bonus uses?
Q 431: Why does Companion Pairs chart give a memory error?
Q 432: What is the Advantage Plus configuration file is already in use error?
Q 433: How do the Smart Picks Chart Options work?
Q 434: How do I find the Skips Due Chart in Advantage Plus?
Q 435: How can I get the software to update when it shows an error for updating?
Q 436: How can I fix the screen freeze problem with my software?
Q 437: How do I get started using the programs?
Q 438: What do I do about a virus warning when installing your program?
Q 439: How can I run the DOS Wheel Plus programs again after I installed Wheel Gold?
Q 440: How do I install the Demo Mode of Wheel Gold?
Q 441: How do I install the flash drive on my computer?
Q 442: How do I use Wheel Gold?

Other FAQS

Q 500: I got an email saying that I won the lottery. Can you help me claim my prize?
Q 501: Is there any system that can be used for buying preprinted lottery tickets?
Q 502: Has anyone won the lottery using your products?
Q 503: Has Gail ever won a jackpot?
Q 504: Where can I find other Smart Luck users to discuss your products?
Q 505: Where can I buy lottery tickets?
Q 506: Where can I join a lotto pool?

FAQ Categories

Jump to an FAQ section:
  Product Info
  Ordering Info
  Lotto History
  Tech Support
  Other

Help Finding Your Question

You can also type Ctrl+F and type the important word or phrase of your question to locate it faster. Or use the search box below the menu from any page.
Contact Us1-800-876-4245
1-727-441-8906
Turn a game of luck into a game of skill!™
Shopping Cart