A: We promise you received the correct install codes. The most
common reasons that people get an error that their serial number, key, and/or name doesn't match are:
Installing a Program Different From The One Purchased
They may be trying to install the wrong program (one they didn't buy). Please
make sure the program you are installing matches the EXACT program you purchased (this
is listed above the install codes on your cd envelope or in the email that your
download codes were sent in). If you just purchased a Wheel Gold program,
make sure you downloaded the Wheel Gold install file and not one of the old Wheel Plus install files.
The icons for the new programs have * instead of + next to them.
If you purchased multiple programs, take care to
ensure you are installing each program with the code that corresponds to it.
Each code will unlock only the one program it was created for.
It is especially important to double check that you are installing the right program if you ordered
a Full Wheel Generator program, as there are 3 versions of this program on the download page.
You must download the same one that your code is for (either G/Full Wheel Generator, G+/Full Wheel Generator Plus, or G*/Filtering Full Wheel Generator).
Typing Codes Incorrectly
They may not be typing the codes exactly as written. Please make sure to use
the EXACT capitalization and punctuation that is printed on the envelope (or in the
email). If you have any periods in your name, include those as well. If you typed
your name incorrectly in your order, you still have to type your name as it appears
in your codes, or it will not work.
Alternative Solution - Save Installation Codes from Email
If you ordered by download, the easiest method to open the programs is to copy the codes directly from the email so the program will autofill the information.
You will still have to be sure you are installing the right program, but it will remove the possibility of a typo in the codes.
Go to the email you received and open the attachment file with the install codes.
Type CTRL-A to select all text in the email (alternatively, highlight the text with the mouse).
Type CTRL-C to copy the selected text to the hidden windows clipboard, so it will be able to fill in automatically when prompted (alternatively, right-click within the highlighted area with the mouse and choose copy).
Alternatively, you could save the text file attachment to your desktop, and the program will also find it that way and autofill.
