A: We promise you received the correct install codes. The most
common reasons that people get the error when typing in codes are:
1) They are trying to install the wrong program (one they didn't buy). Please
make sure the program you are installing matches the program you purchased (this
is listed above the install codes on your cd envelope or in the email that your
download codes were sent in).
2) They are not typing the codes exactly as written. Please make sure to use
the exact capitalization and punctuation that is printed on the envelope (or in the
email). If you have any periods in your name, include those as well. If you typed
your name incorrectly in your order, you still have to type your name as it appears
in your codes, or it will not work.
