Smart Luck Product Return Policy

This page explains Smart Luck's policy for accepting returns on products.

Software Returns

Our return policy for software refunds extends only to unopened software. If you order cds only (no download codes) and you return the cds still sealed in their envelope within 30 days, we will refund the software price you paid minus the shipping costs.

We cannot offer returns for software that will not run on 64-bit operating systems or macintosh computers. We have explained during checkout, as well as our product descriptions pages, that you should check your operating system version before purchasing software because most programs will only work on 32-bit Windows or Windows 7 Pro+ operating system versions.

Download orders do not qualify for refunds even if you also ordered and returned software cds because once you receive the download codes, it is the same as having installed the software. If your software is defective, we will replace it at no charge within 30 days of purchase.

Please read all product descriptions for software to be sure you are ordering the right program because we cannot do product exchanges. Our what to order for your location page is very helpful if you are unsure what software will work for your game.

Book Returns

Our return policy for books is nonexistent. Once a book has been opened and the cover is creased back, it is no longer a new book and cannot be shipped to another customer. All books we sell are described extensively on our web site, so when you order them there should be no surprises. Click to view contents for the books:

• Lottery Master Guide
• Lotto How to Wheel a Fortune
• Lotto Wheel Five to Win
• Lotto Winning Wheels for Powerball & Mega Millions