Smart Luck Product Return Policy
This page explains Smart Luck's policy for accepting returns on products.
Our return policy for software refunds extends only to unopened software. If you order cds only (no download codes) and you return the cds still sealed in their envelope within 30 days, we will refund the software price you paid minus the shipping costs.
If your software is defective, we will replace it at no charge within 30 days of purchase.
We cannot offer returns for software issues running on 64-bit operating systems or macintosh computers. All product description pages list system requirements. If you have 64-bit Windows, all of the latest wheeling programs are Windows versions, and the latest install file for Advantage Gold will automatically install and configure DOSBox to run the software, so there are no additional steps to take. See more details here.
Download orders do not qualify for refunds even if you also ordered and returned software cds because once you receive the download codes, it is the same as having installed the software.
We offer free DEMO modes of all the programs except Advantage Gold, so we recommend you try these first before purchasing. There are also screen shot pages which are linked to from the product description pages.
Our return policy for books is nonexistent. We cannot accept returns on a book for any reason. Once a book has been opened and the cover is creased back, it is no longer a new book and cannot be shipped to another customer. All books we sell are described extensively on our web site, including the full table of contents, so when you order them there should be no surprises. Click to view contents for the books:
- Lottery Master Guide
- Lotto How to Wheel a Fortune
- Lotto Wheel Five to Win
- Lotto Winning Wheels for Powerball & Mega Millions
We're sorry, but we cannot offer product exchanges for books or software. Please read through all product descriptions carefully before ordering to be sure you are buying the right product for your lotteries. If you are unsure what to buy, we offer a Lottery Products Guide as well as customized pages for the best lottery software and books to buy for the lotto games you play in your state or country.
Money Back Guarantees
We're sorry, but we cannot offer money back guarantees. Other companies can play numbers games and offer guarantees knowing that it will increase overall revenue even with a high return rate. We prefer to keep our profit margins as modest as possible for our customers who are earnestly looking for quality software that can help them win the lottery.