If you are having trouble with downloading, installing, or running a Smart Luck program, it is most likely the case that you have an antivirus or firewall program that is blocking access to our software. We recommend that you locate your anti-virus/firewall programs and add our programs to the list of exceptions, so that they can run. Explanation for why our programs may be disabled by anti-virus programs can be found here.

How to find what anti-virus software you are running

This article has a good explanation for how to locate which anti-virus software you are running on the most common operating systems.

Make exceptions for Smart Luck Programs:

Once you locate your antivirus program, the simplest is to add the entire folder of our software: c:\gh
You can add just the c:\gh folder to the exclusion list and then all of the smartluck programs would be excluded instead of needing to specifically list the exception files.

Otherwise the programs likely to need exceptions are the following key executables: Other possible exes are:

How to add an exception for your anti-virus program

Here is a list of some of the most common anti-virus software with links to instructions for adding an exception in each. If your program is not listed here, google the program's name with "how to add program exception" and you can most likely find instructions.

The following are instructions for Norton Antivirus.

To Disable Norton Antivirus temporarily:

Put your mouse cursor on the Norton icon in the system tray and right-click. A list of options should appear above the icon. Left-click on "disable antivirus". A small user interface window should then open giving length-of-time options for the disabling. Choose your preferred length of time. Reverse the process when you are finished downloading or installing the software.

Instructions For Adding a program exception from Norton Web site:


Auto Protect in Settings > Exclusions / Low Risks > Scan exclusions > Configure. Add the file in both the AutoProtect and Scan Exclusions. If SONAR is the one finding the file a problem, when you restore the file from Quarantine, choose to add the file to SONAR Exclusions when restoring the file.

In rare cases where a legitimate file has been misidentified and subsequently quarantined, your computer may behave abnormally or you may find that one or more applications no longer function as expected. In such rare situations, you should open the Quarantine in your antivirus product. From here, you may review the list of all files detected as Trojan Horse and, if you identify a potential misidentification, restore the file from quarantine and allow it to run normally. If you are sure about the authenticity of the file/files, and confident that it is a false positive, then submit that file to Symantec: https://submit.symantec.com/false_positive/index.html

If those files are identified as proper false positives by Security Response, necessary update patches will be released to avoid misidentification of those legitimate files.


Disable Download Protection

If you are getting a message about not having permission to download a program, check the following:
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